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Business Phone Answering Service Australia - Answer Right Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

9 Best Answering Service Providers For 2023 [Reviewed] Australia

The platform can deal with follow-up, and list building calls with ease. You can set custom-made hold music to captivate callers while on the line. It has trained virtual receptionists who can handle client FAQs and other intricate questions. Users can receive the live chat history and transcripts. It charges a one-time setup cost, and the activation can use up to two business days.

one-second increments, English and Spanish Answering service, Live web chat, Virtual receptionist, Live web chat, Virtual workplace, Strategies begin at $50 a month. No Voice, Country is the finest phone answering service for small companies with USA-based representatives. The services also work across building, real estate, and medical firms.

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Pat, Live provides 24/7 customer support from Monday to Friday, basic working hours to increase your customer's fulfillment. Every Pat, Live strategy features a dedicated contact number and assists consumers with often asked concerns. It provides extra services like tailored call scripts, patching, and a history of every call.

It has virtual receptionists that take messages and transfer calls to your mobile phone or workplace extensions (local phone answering service). The live call transfer and patching the caller directly to the right extension, person, or department. Virtual assistant personnel can take and provide consumer messages. Response, First uses system monitoring to track phone informs or email alerts.

Organizations can access call reports and recordings in real-time. The service cancellation terms are not constant with the industry standard. One-second increments, English and Spanish, Answering service, Virtual receptionist, Call center services, Plans begin at $30 a month. No Abby Link is among the very best small company answering services with a successful manager and group to answer organization calls.

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Businesses can set custom voicemails for their customers through Abby Link. Abby users can call and text on the Abby, Go mobile app. It can arrange repeating live call handling guidelines on your account. The variety of staff member you can set on the account is not restricted. Abby Link does not have any call barge and call whisper.

You can filter out spam or Robocalls utilizing the spam blocker. The team can set up, cancel, and reschedule visits with callers on your behalf. Answering Service Care can digitally tape-record phone conversation and access them for later on reference. It has an on-call calendar that updates the staff about on-call schedules.

Live Response An automatic answering service can turn consumers away if they choose to speak with a live person! In some cases you need more then a voice mail. Ozetel is happy to provide live answering services at super budget friendly rates and with the flexibility to fit your specific business needs. Do not miss your valuable consumer calls, have the Ozetel call agents take the call for you when you are hectic or not available.

85 each YES YES YES Common frequently asked question's Instead of squandering labour hours and purchasing training, you can have incoming calls answered by Ozetel's expert staff. Do not let your calls go unanswered. Using the Ozetel telephone answering service as a front line group is easy and you get these great functions; 1.

Remember, the transfer is a live answer "blind" transfer. This indicates that as soon as the call has been transferred on to an external phone number, we can not recover the call if the external number does not answer. Talk to the Live Answering service experts today if you need further information.

Top 11 Call Answering Services For Small Businesses Perth

Call 159 and follow the triggers or SMS ON to 159 Dial ** 004 * 0411000160 # on your phone's primary calling app and press the Call button.

In other words, each time your service line rings, it's a possibility to generate income. On the customer's end, a few things are as frustrating as not being able to reach a business when you need to. When customers can not get a hold of you, they may despair in your brand.

They should come with stellar, validated recommendations and have experience in in-office and virtual communications - virtual answering service. There's the old saying that in order to make cash, you need to invest cash. But in the case of outsourcing your company communications to a virtual answering service, investing money conserves cash. Here's why.

But using one can conserve your business cash in ways that, in the long term, make the expenses associated with an answering service more than worth it. Taking your service communications out of the office saves you on overhead costs related to: If you work with an in-office receptionist to handle your calls, you'll require a location for them to work.

But contracting out to a virtual assistant business eliminates that duty (business call answering service). How your organization handles its communicationwith clients, with vendors, and with others in your communitygoes a long method towards forming its credibility. business call answering service. Phone lines that ring and ring, calls that are never ever returned, and messages that do not get provided are all things that can make the general public concern the integrity of your company.

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Undoubtedly there's a better use of their talents and abilities - reception services. Virtual assistants are a chance to off-load the lengthy work of being a modern business with modern-day interactions requires. Hiring a virtual phone assistant is an opportunity to step away from the telephone and get back to what's important: running your service.

2 It allows you to maintain exceptional customer care by offering you with a record of what your customer requires. In turn, this enables you to expect their future needs as well as the needs of other clients. Luckily, call recording is a service numerous virtual phone answering assistants use.

Phone Answering Services And Virtual Receptionist Adelaide9 Best Answering Service Providers For 2023 [Reviewed] Sydney


However if you partner with the ideal answering service, they can manage your online chat functions for you. Offering your clients the opportunity to communicate with you in the language they're most comfy with is a level of customer care that can develop consumer trust and loyalty. Partner with an answering service that provides services in other languages aside from English.

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That's how we assist small businesses grow and grow. We offer people-powered communications services for small businesses that require an assisting hand. Integrating excellent customer care with the most recent innovation, we're making it easier than ever for your little business to achieve big company outcomes. Ready to discover how Nexa can enhance your company? Start today.



In the last few years business has actually become extremely competitive and you need to look for any opportunity where you believe that you might be able to get a competitive edge on the opposition. Signing your service up for a phone answering service - virtual telephone answering service with is an actually fantastic way for your service to get that competitive benefit over your competition.

Phone Answering And Messaging Service Melbourne

When you have an excellent answering service that you can forward a great deal of those time squandering calls to you will have a considerable amount of time to concentrate on strategic jobs. Our qualified professional telephonists can sort out the time losing calls and the irrelevant call and divert the essential calls across to you or your group to action.

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